Lifeboat Terms of Use

Last Updated: 4th March 2021

 

Lifeboat.app is an online platform developed by Innovative Codes, the "Developer", that allows any business or individual to set up an e-commerce store easily, the "Platform". 

This document describes the Platform's obligations, responsibilities, and restrictions. Every individual or company that has an active account referred to as the "Client" with the Platform must adhere to these terms.

 

Use of the platform

The client is provided the ability to use the platform as a marketing and sales tool for their products. The platform, in turn, provides regular maintenance, upgrades, and tests to ensure that the client has all the tools necessary to perform marketing and sales within its capacity. The platform also conducts routine checks to its system to ensure the best possible uptime and the least possible interruptions to its services, within its operating capacity.

The client can perform changes and updates to all the material uploaded via the platform to maintain an updated presence online and generate sales.

 

The platform's commitment

The platform and its staff commit to providing the best possible service to its clients and promises to treat all the clients equally to it's best of its ability.

The platform does not commit to generating sales on behalf of the client but provides the means for the client to generate sales.

The platform also commits to its systems to comply with all legal obligations in relation to marketing and sales, by means of;

  • Routine security checks
  • Routine maintenance
  • Traffic monitoring
  • Financial due diligence

The platform also commits to regularly issues updates to provide its client with the best competitive edge, within its capacity to do so.

 

The subscription

Lifeboat is a subscription-based service, the client is billed at the beginning of each billing cycle, which is selected by the client. The payment binds the platform to provide the services as specified on its website (feature list) for the full duration of the billing cycle, with the exception of early termination due to;

  • breaches of this document
  • if so required by law
  • at the client's request

 

Trial period

The platform may offer a trial period to the client, such trial period may change in length at the platform's discretion. The platform is not required to provide a trial period.

 

Payment Terms

An invoice is issued on the first day of the billing cycle and must be settled within 24 hours of it being issued. The platform provides means of rectification for 30 days, with restrictions that may be applied by the platform at its discretion. If payment is not made within 30 days of the invoice date, the platform reserves the right to terminate the subscription and shut down all the services to the client, with it also delete any client data from its systems, unless required to be withheld by law.

 

Termination

The client has the right to cancel the subscription at any point in time. The platform is required to keep providing its services for the full duration of the paid term and is not to issue any future invoices or charge the client if the client has ended their subscription.

 

Re-activation

The client has the right to re-activate their subscription if the termination has been issued by mistake or otherwise stated by the client. The re-activation can only occur in the case of a termination being issued during a paid billing cycle. Re-activation of terminated subscriptions that have elapsed their billing cycle is not possible.

 

Refunds

The platform is required to provide service for the full duration of the paid billing cycle, however, it does not issue refunds, credit notes, or other claimable credits to its clients, unless otherwise stated explicitly by the platform, its developer or required to do so by law.

 

Selling or Promotion of illegal goods 

The platform does not allow the promotion or sales of illegal goods, within the operating jurisdiction of the platform and the operating jurisdiction of the client. Any client that attempts to perform sales or promotion of illegal goods using the platform will have his/her/their account terminated immediately. The platform also reserves the right to report such activities to local or international enforcement agencies at its discretion without prior notice to the client.

These items could include but are not limited to:

  • Pornographic material
  • Guns & Ammunition
  • Unlicensed sales of alcohol
  • Drugs
  • Human Trafficking
  • Stolen goods

 

Liability

All clients of the platform are obliged to fulfill their orders as defined by their own policies.
Refunds, disputes, returned goods, and other complaints towards the client brought forward by their customers are to be addressed by the client. The platform, its developer, or other affiliated entities shall not interfere in such discussions and/or disputes.

The platform reserves the right to terminate its services to the client at its discretion if the client is found to be performing actions to the detriment of the platform's, developer, or affiliate's reputation.

 

Content in Lifeboat

Content entered by the client

All content entered into the platform is the client's property. The platform does not claim the right to this content.

Such content should however be legally obtained or created by the client. If the client is found in breach of copyright law, the platform reserves the right to delete such content from its systems and also reserves the right to contact the copyright holder of its existence.

 

Content generated by Lifeboat

All content generated by Lifeboat is Lifeboat's property and may be shared with the client at the platform's discretion. This could include but is not limited to;

  • Sales reports
  • Marketing data
  • Imagery and designs

 

Third-party content

The platform offers options for the client to use third-party content on the platform. Lifeboat does not claim ownership or responsibility for this content. Such content obligations are to be settled with the provider of the mentioned content. Lifeboat permits the use of this content on its platform as long it's legally obtained and copyright laws are being observed. In the case of third-party content being used on the platform is found in breach of copyright or other laws, the platform reserves the right to remove such content and contact the copyright holder of it's existence.

 

Data access

The platform reserves the right to access all of its client's data in any format at its discretion to verify no illegal activity or other actions that could breach this document is being conducted. The platform, developer, and affiliates are not allowed to affect any changes or modifications to the client's data unless so requested by the client or law.

This refers to and is not limited to;

  • Client's personal information provided to the platform, developer, and affiliates
  • Client's online shop, and marketing information provided to the platform, developer, and affiliates
  • Client's sales recorded that are accessible on the platform

 

Problems and Disagreements

By law, the client has the right to a certain level of quality provided by the platform and ways to fix the problems in case things go wrong. These terms do not limit or take away those rights. These terms are aimed to clarify the obligations and restrictions applied by the platform towards the client.

In the case of disagreement with this document, or problems encountered whilst using the platform, please refer to our support channels linked below.

Contact Support

 

Policy updates

The platform and its developer reserve the right to update this policy at their discretion.

Notice of updates or changes to this policy will be emailed to all active clients and will be made publicly available on the platform's website, with its most recent change or update date displayed at the beginning of this document.

All changes and updates to this document are to be deemed in effect as from the date shown on this document.